Final sales
Due to the nature of wholesale distribution, we do not accept ordinary returns or offer refunds for change of mind, unsold inventory, marketplace restrictions, failure to obtain ungating or approval, or a buyer’s change in business plans. Please confirm your buying requirements and review product condition before paying. Do not send goods back without a written agreement from HNS.
Unavailable goods
If we receive payment but cannot supply purchased goods, we will refund the amount paid for those unavailable goods. This exception is not a promise of store credit or replacement stock. The treatment of associated freight or preparation charges is governed by the agreed invoice and applicable law. We will communicate the refund arrangements directly with the approved buyer.
Cancellation
Orders are non-cancellable after full payment has been received and processing has begun. Any earlier request to change an order requires our written agreement.
Transit damage, loss and shortages
Subject to applicable law, the buyer assumes transit risk once conforming goods are handed to the carrier. HNS does not file or manage carrier claims or provide replacements, credits or refunds for damage, loss or shortages occurring in transit after that handoff. Any recourse directly with a carrier is subject to its own requirements and deadlines. This does not remove any remedy for HNS failing to supply the agreed goods that cannot lawfully be excluded.
Questions and legal rights
Nothing in this policy overrides non-excludable rights under applicable law. Contact info@hnsdistributors.com with your business name and invoice reference if you have a question about these terms.
Questions? Contact HNS Distributors.